Job Details

Dutch Speaking Tech Support - Level 2

Job Reference: sm490954994059cor Salary: £25,000 - £29,999
Job Hours: Full-Time Job Sector: Helpdesk
Job Type: Permanent Job Location: Cork, Ireland

 

Job Description:

Dutch Speaking Tech Support (Level 2 Support)

Cork, Ireland

€28-32k per year + relocation assistance (€1250 reimbursed when receipts of travel and accommodation are provided)

Duties & Responsibilities

• Provide skilled front line Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices as part of the Business Level 2 Support structure.

• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.

• Adapt to the technical level of the customer in order to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.

• Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.

• Exceed customer satisfaction, phone, productivity and other individual and team targets in this leading networking company recognised top support environment.

Skills & Qualifications

• Fluent Dutch and English, both Oral and Written.

• A good mix of both technical knowledge and customer service skills are essential.
• CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
• Experience of supporting NAS devices will be an advantage.
• Comprehensive understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN and other network technologies as well as the Windows operating system.
• Excellent communication skills with the ability to support both highly technical and novice customers.
• Proven time management skills and ability to work under time pressures.

• Fantastic team spirit and mentality with a focus on customer satisfaction.

Recruitment Direct is acting as a recruitment agency

 

 

 

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