Job Details

Spanish Speaking Team Leader - call centre

Job Reference: sm67867868cam Salary: £25,000 - £29,999
Job Hours: Full-Time Job Sector: Call Centre - Inbound
Job Type: Permanent Job Location: Cambridgeshire, England

 

Job Description:

Spanish Speaking Team Leader

Cambridgeshire, England

£26-29k per year + relocation

 Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes.

Customer Care is the first contact point for our network and the role is to motivate and support a team to truly represent the values and principles of the company.

Responsibilities

  • · Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
  • · Resolve complex customer queries and complete follow-up actions.
  • · Use bespoke IT systems to resolve and process customer orders and queries.
  • · Carry out call quality reviews and help your team develop using a coaching approach.
  • · At peak times, take calls and handle customer enquiries.
  • · Recruitment of Customer Care Administrators.
  • · Collaborate with colleagues to help us be the best we can be.
  • · Develop product and process knowledge to continue providing excellent customer service.
  • · Be a proud ambassador to customers and colleagues.

Qualities

  • · Previous Team Leader/Supervisor experience - at least 2 years
  • · Passionate about delivering customer service.
  • · Fluent in spoken and written Spanish and English.
  • · Willing to learn how to use a variety of bespoke IT systems.
  • · Positive and engaging communication skills.
  • · Coaching & feedback skills.
  • · Ability to work in a team, ask for help and trust colleagues.
  • · Face to face Customer Service skills with visitors and at events.
  • · Ability to prioritise a varied workload.
  • · Interpret department, team and individual metrics for continuous improvement.
  • · Problem-solving skills to take the initiative and develop your knowledge. Hours and Days Monday – Friday 07.00– 15.15 A shift

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops.

  • · Please note: The successful applicant will be required to undertake a criminal record check.
  • · Please advise us in advance if you have any special requirements if you are asked to attend an interview.

 

 

 

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